Novant Health Psychiatric Associates - Matthews

Reviews about Novant Health Psychiatric Associates - Matthews

• Alisha Newton

  Feb, 22 2018
  ★ ★ ☆ ☆ ☆
  The doctor I saw is excellent but the office administration is not. Three things from one visit that went wrong:
  
  1. I was called back the day after because they’d forgotten to take my vitals, and they can’t bill insurance until they have that. It’s a 40-minute drive from my house.
  
  2. They sent my prescriptions to two different pharmacies in TWO DIFFERENT STATES. I pointed this out in the office but they did not fix it even though they said they would. I had to put in several transfer requests among the pharmacies just to be able to fill my prescriptions.
  
  3. The third problem I only realized until I got a bill for $500. They filed the claim from my visit under my former insurance policy instead of my current one. In the office, the staff never asked whether I had new insurance even though I offered to show them my card. After calling the office, I was told I had to call Novant’s customer service line.
  
  I’ve never had such a bad experience with any medical office administration before. It’s tough because you have to jump through these hoops just to be able to see a doctor. I wish it were easier to get care.

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